topic Re: I have paid £30 upfront for the iPhone 15 pro max and you have taken the money f in Orders

I have paid £30 upfront for the iPhone 15 pro max and you have taken the money f

Patrycja1993 — Tue, 09 Apr 2024 12:30:12 GMT

Re: I have paid £30 upfront for the iPhone 15 pro max and you have taken the money f

Patrycja1993 — Tue, 09 Apr 2024 12:32:10 GMT

I have paid £30 upfront for the iPhone 15 pro max and you have taken the money from my bank as I can see it, but I don’t have a order email in my inbox or junk, after you took the money the website didn’t finish loading just kicked me off it and took me back to the main EE website page again, what is happening ?

Re: I have paid £30 upfront for the iPhone 15 pro max and you have taken the money f

Christopher_G — Tue, 09 Apr 2024 14:38:38 GMT

Hi @Patrycja1993

Was it an upgrade or a brand new contract? When did you order?

Chris

Re: I have paid £30 upfront for the iPhone 15 pro max and you have taken the money f

Patrycja1993 — Tue, 09 Apr 2024 14:51:07 GMT

@Christopher_G wrote:
Hi @Patrycja1993
Was it an upgrade or a brand new contract? When did you order?
Chris

This was a new contract..I order today 1pm

Re: I have paid £30 upfront for the iPhone 15 pro max and you have taken the money f

Christopher_G — Tue, 09 Apr 2024 14:55:57 GMT

OK, thanks @Patrycja1993

It's possible that the order is still being processed. Since you mentioned that there was a problem with the website loading, it could be worth speaking with our Sales team to check the order.

Chris

Re: I have paid £30 upfront for the iPhone 15 pro max and you have taken the money f

Patrycja1993 — Tue, 09 Apr 2024 16:40:36 GMT

I have the same problem i order today i Phone 15 pro max they take £30 upfront but I didn't receive any confirmation nothing..

Re: I have paid £30 upfront for the iPhone 15 pro max and you have taken the money f

Leanne_T — Tue, 09 Apr 2024 17:14:43 GMT

Hi @Patrycja1993

Thanks for coming back to us.

Have you been in touch with our sales team since you last posted?

Leanne 🙂

Re: I have paid £30 upfront for the iPhone 15 pro max and you have taken the money f

Camcki — Tue, 09 Apr 2024 18:20:11 GMT

Hello,

im having a similar issue, the EE website took payment for a contract, but never even moved off the payment page. It said payment failed, however the money is pending in my bank account. Can anyone advise whether I will receive this amount back?

Re: I have paid £30 upfront for the iPhone 15 pro max and you have taken the money f

Christopher_G — Wed, 10 Apr 2024 07:18:19 GMT

Hi @Camcki

I'm sorry to hear that. Could you check your email for confirmation this morning please? If you haven't received anything, I recommend speaking with our Sales Team.

Chris

Re: I have paid £30 upfront for the iPhone 15 pro max and you have taken the money f

Patrycja1993 — Wed, 10 Apr 2024 08:49:48 GMT

No i don't..

I'm not British and when I calling them..They don't understand me...

Re: I have paid £30 upfront for the iPhone 15 pro max and you have taken the money f

Patrycja1993 — Wed, 10 Apr 2024 09:05:16 GMT

Could you tell me please what happen next?

I had the same problem yestarday after they took the money the website didn’t finish loading just kicked me off

Thank you

Re: I have paid £30 upfront for the iPhone 15 pro max and you have taken the money f

Christopher_G — Wed, 10 Apr 2024 09:51:33 GMT

Is there any way you could call when someone is with you, who can help, @Patrycja1993? You would just need to pass security with our team, then can hand the phone over.

Chris