topic sim card not yet arrive in Orders

sim card not yet arrive

lilychan — Wed, 10 Apr 2024 09:46:48 GMT

the sim card still hasn't arrived and no update from EE. What can I do now?

Re: sim card not yet arrive

Leanne_T — Wed, 10 Apr 2024 11:42:55 GMT

Hi @lilychan

Thanks for coming here.

How long ago did you place the order?

SIM Orders can take 2-5 working days to arrive.

Leanne.

Re: sim card not yet arrive

Flyingsaffa — Sat, 05 Oct 2024 16:04:31 GMT

Hi Leanne.

I'm having the same issue with a pay as you go sim.

Order place on the 30th of September.

Who can help?

Thanks

Gary

Re: sim card not yet arrive

Lesley_W — Sun, 06 Oct 2024 11:02:33 GMT

Hi @Flyingsaffa

Welcome to our community.

I'm sorry you still haven't received your SIM order. Did you get a confirmation email with a reference number?

Lesley

Re: sim card not yet arrive

Flyingsaffa — Sun, 06 Oct 2024 11:11:01 GMT

Hi Lesley

That's the order number below. Placed the order on the 30th of September.

xko*********

Thanks

[mod edit: removed personal details from the public forum]

Re: sim card not yet arrive

Lesley_W — Sun, 06 Oct 2024 11:26:33 GMT

Thanks @Flyingsaffa

I've removed the order number from your post for security as this is a public forum.

We aren't able to access any personal information here, but if you can give our team a call on 07953 966 150 and quote that reference number, they will be able to chase it up for you.

Lesley

Re: sim card not yet arrive

Flyingsaffa — Sun, 06 Oct 2024 11:27:44 GMT

Will do, thanks

Re: sim card not yet arrive

Lesley_W — Sun, 06 Oct 2024 12:29:41 GMT

Let me know how you get on @Flyingsaffa

Lesley

Re: sim card not yet arrive

Ashton19739392 — Sun, 10 Nov 2024 00:04:52 GMT

im having the exact same problem but i ordered my sim 6 days ago and i got a ref no however i cant call anyone because i dont have a sim.

Re: sim card not yet arrive

Peter_W — Sun, 10 Nov 2024 14:03:45 GMT

Hey there @Ashton19739392, thanks for stopping by!

If you don't have a phone to call from yourself, you can still call the number that @Lesley_W shared from a landline or friend/family member's phone.

Alternatively, it's also possible to pop into one of our retail stores, and they can help take a look or put you in contact with a member of our team from there.

Peter