topic Re: how Long does it take for a sim to start working when you keep your old numb in Orders

Re: how Long does it take for a sim to start working when you keep your old numb

PeterBBB — Wed, 07 Jun 2023 13:23:04 GMT

I have the same problem. I've been waiting for over 24 hours now. But I cant contact the technical support team as my phone doesn't work! What are the alternative options to get help?

Re: Re: how Long does it take for a sim to start working when you keep your old numb

Leanne_T — Wed, 07 Jun 2023 13:39:36 GMT

Hi @PeterBBB

Thanks for posting.

Is the other SIM still working?

Was this a replacement SIM card?

Leanne.

Re: Re: how Long does it take for a sim to start working when you keep your old numb

PeterBBB — Wed, 07 Jun 2023 13:46:41 GMT

Hi Leanne

Its a new card sim-only deal. I transferred my existing number from Three, and that card is still working. The new card from EE has a different new number on it. It arrived yesterday and I inerted it straight away, but 36 hours later its still not working.

Thanks, Peter

Re: Re: how Long does it take for a sim to start working when you keep your old numb

Leanne_T — Wed, 07 Jun 2023 13:50:31 GMT

Thanks @PeterBBB

If you can call us from the other network SIM on 07953 966 150 the team will get this looked into for you.

Leanne.

Re: Re: how Long does it take for a sim to start working when you keep your old numb

PeterBBB — Wed, 07 Jun 2023 13:53:01 GMT

I tried that, but the system asks for my phone number before putting me through to talk to someone, and doesn't recognise either phone number!

Re: Re: how Long does it take for a sim to start working when you keep your old numb

Leanne_T — Wed, 07 Jun 2023 14:02:17 GMT

Hi @PeterBBB

You can message us on the get in touch page here and the team will be happy to help 🙂

Leanne.