topic Re: Upgrade Phone DPD delivery details in Orders

Upgrade Phone DPD delivery details

Jdg92 — Thu, 04 Apr 2024 17:36:10 GMT

I finally ordered an upgrade as my old device finally stopped working (cannot send or receive messages/calls). I ordered an upgrade online but the dpd driver wouldn't give me the parcel as I don't have the PIN that was texted to my device. I explained that's why I ordered the new phone as I can't receive any messages.

I've tried changing my contact number on DPD to another but it won't let me. I've temporarily changed my EE contact number but have had no confirmation from EE this has been updated with DPD. Anyone have a solution? I need a pin but can't access a pin.

Re: Upgrade Phone DPD delivery details

Northerner — Thu, 04 Apr 2024 20:57:30 GMT

Hi @Jdg92

Its normally sent by email and available on the DPD app as well.

Thanks

Re: Upgrade Phone DPD delivery details

JCxx — Tue, 01 Oct 2024 09:38:06 GMT

Same with my ultra watch that have number but is no a phone dpd ask for pin number is ridiculous this lack of comunication

Re: Upgrade Phone DPD delivery details

JCxx — Tue, 01 Oct 2024 09:39:04 GMT

What about ultra watch how i can get my pin number

Re: Upgrade Phone DPD delivery details

Alex_H — Tue, 01 Oct 2024 11:15:22 GMT

Hi @JCxx,

The PIN for a DPD delivery will be available in the tracking on the DPD app as well. If your watch is showing as dispatched and you do not have the tracking information, give us a call on 150. Our team can supply the DPD tracking information which you can then put in the app. They can also update the contact number DPD have as well for the delivery.

Alex