topic Re: Website basket is broken! in Orders

Website basket is broken!

Bugs75 — Sat, 23 Sep 2023 19:27:09 GMT

I've been trying to use the website to add an additional SIM to my contract, but realised if I add anything to the basket, I can't checkout or view the basket! It just goes back to the 'Shop' page, either on the EE app or on the browser. Surely the ability to purchase anything from EE online hasn't been broken for everyone for the past week?? Or is it just me?

Re: Website basket is broken!

Christopher_G — Sun, 24 Sep 2023 06:48:22 GMT

Hi @Bugs75

Welcome to the community.

Could you try this on a different device or browser please? Or try clearing your cache/cookies?
Chris

Re: Website basket is broken!

Bugs75 — Sun, 24 Sep 2023 08:31:05 GMT

Hi Chris, Thanks for your reply.

I’ve tried it on the EE app, safari, edge and chrome browsers. Also tried clearing all web history and cache, but the problem still occurs.

Very strange! Any other ideas at all? Thanks

Re: Website basket is broken!

Christopher_G — Sun, 24 Sep 2023 08:34:50 GMT

OK, thanks @Bugs75

That suggests it could be a problem with your account. I recommend speaking to our Mobile Care team so they can look into this further for you.
Chris

Re: Website basket is broken!

JALCEDES — Mon, 25 Sep 2023 13:43:18 GMT

Am having the same problem as you - can put additional sim into the basket but can do nothing else or view the basket.

And you can just forget trying to call EE - close to impossible!!!!

Seems the whole of EE is broken and all they say is call them - reference above

Re: Website basket is broken!

Neondan — Mon, 25 Sep 2023 15:12:33 GMT

I’m having the same issue. Seems like a website problem to me.

Re: Website basket is broken!

Leanne_T — Mon, 25 Sep 2023 16:36:30 GMT

Hi @Neondan

Please get in touch with our Mobile Care team so they can look into this further for you.

Leanne.

Re: Website basket is broken!

Neondan — Mon, 25 Sep 2023 19:09:22 GMT

Seems I can't!

Re: Website basket is broken!

Neondan — Mon, 25 Sep 2023 19:15:18 GMT

I also seem to be IP blocked from any of the EE website

Re: Website basket is broken!

JALCEDES — Mon, 25 Sep 2023 19:21:10 GMT

Think the whole system phone/website is broken and so so slow. Please EE sort yourselves out - never use to be as bad as this!

Re: Website basket is broken!

Christopher_G — Tue, 26 Sep 2023 07:21:30 GMT

Is it working any better for you this morning, @Neondan?

I've been able to log in and add to the basket. If you're still having a problem, could you try a different device/browser please?

Chris

Re: Website basket is broken!

danielwhitt28 — Tue, 26 Sep 2023 13:54:39 GMT

Can login and add to the basket, but each time you click on it, it sends you to the upgrade page, and won't let you into the basket

Re: Website basket is broken!

lisaknight12345 — Tue, 26 Sep 2023 14:16:00 GMT

I am experiencing the same issue. Can add items to my basket, but each time I try to view my basket just takes me back to the upgrade/Shop page. I have tried on several different browsers.

Re: Website basket is broken!

Leanne_T — Tue, 26 Sep 2023 17:47:45 GMT

Hi @danielwhitt28 @lisaknight12345

Does the same happen if you clear all cookies and cache then open the new web browser?

Leanne.

Re: Website basket is broken!

danielwhitt28 — Wed, 27 Sep 2023 08:13:26 GMT

It still does it no matter what I try. I've tried clearing the storage and cache and setting up the app again. I've tried clearing caches and cookies from both safari and Chrome browser and it's still doing it.

Re: Website basket is broken!

JALCEDES — Wed, 27 Sep 2023 08:59:04 GMT

I too have tried all the above - makes no difference. To be honest given up and got a Sim only deal from O2 for my additional line.

Re: Website basket is broken!

Christopher_G — Wed, 27 Sep 2023 09:38:44 GMT

Hi @Neondan and @JALCEDES

I've sent you both a private message about this. Please have a look and get back to me.

Thanks

Chris

Re: Website basket is broken!

danielwhitt28 — Thu, 28 Sep 2023 08:07:46 GMT

Has anyone managed to work out what's going on. I try and buy the extra line online and it won't let me, so I try and ring EE and theres a 90 minute wait ? Seriously ?

Re: Website basket is broken!

Bugs75 — Fri, 29 Sep 2023 17:06:24 GMT

Has anyone had any luck with this? I still can’t view the basket and checkout. Do EE want any online business?!

Re: Website basket is broken!

Leanne_T — Fri, 29 Sep 2023 17:24:24 GMT

Hi @Bugs75

Have you reported this to our customer care team and had a support ticket raised for your My EE if needed?

Leanne.