https://community.ee.co.uk/t5/Orders/Help/m-p/1373316#M74700 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3653258">@Joeboy519</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>It could be that the order was still being processed over the Bank Holiday. It may be worth checking in again with the <A href="https://ee.co.uk/contact-ee" target="_blank">Mobile Care team</A> a little later today.</P> <P>Chris</P> Tue, 02 Apr 2024 06:51:29 GMT Christopher_G 2024-04-02T06:51:29Z https://community.ee.co.uk/t5/Orders/Help/m-p/1373259#M74699 <P>Hi please help!!!!!</P><P>I ordered a Samsung Chromebook go WiFi today though my app. It all went though and I paid upfront through Apple and the money has been taken from my account but didn’t get any confirmation and it’s still showing in my basket in the app? I have called and they said they can’t find an order and can’t help!!!!!!!! So am I supposed to just leave the £165 taken from Ee marketplace?&nbsp;</P> Mon, 01 Apr 2024 17:41:02 GMT https://community.ee.co.uk/t5/Orders/Help/m-p/1373259#M74699 Joeboy519 2024-04-01T17:41:02Z https://community.ee.co.uk/t5/Orders/Help/m-p/1373316#M74700 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3653258">@Joeboy519</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>It could be that the order was still being processed over the Bank Holiday. It may be worth checking in again with the <A href="https://ee.co.uk/contact-ee" target="_blank">Mobile Care team</A> a little later today.</P> <P>Chris</P> Tue, 02 Apr 2024 06:51:29 GMT https://community.ee.co.uk/t5/Orders/Help/m-p/1373316#M74700 Christopher_G 2024-04-02T06:51:29Z