topic Re: No Photographic ID in Orders

No Photographic ID

IslandMonkey92 — Mon, 25 Mar 2024 19:14:36 GMT

I went to local EE store today to sort out a new contract phone.

sat with the guy for over an hour as was sorting out our broadband at the same time due to issues with that, got through all the credit check and security checks all set for a new contract and then got told he couldn’t actually put the order through due to me having no photographic identification.

My passport is expired (which I didn’t realise) and I don’t drive so have not got a provisional licence.

my current mobile doesn’t work correctly hence the reason for a new contract however I’m now stuck.

I have 2 young children, and due to disabilities I need a working phone as my time is very much split between home life and constant hospital appointments/trips and all because of photographic ID I won’t be able to get one.

is there anything else that EE can accept as ID as I’ve already passed the credit checks etc for the phone.

Re: No Photographic ID

Northerner — Mon, 25 Mar 2024 21:28:05 GMT

Hi @IslandMonkey92

How did they run a credit check without photo id. Did you have a utility bill with you.

Thanks

Re: No Photographic ID

IslandMonkey92 — Tue, 26 Mar 2024 07:48:13 GMT

No, all I had as any kind of ID was my bank card.

Re: No Photographic ID

Katie_B — Tue, 26 Mar 2024 12:41:46 GMT

Hello @IslandMonkey92.

Thanks for coming here.

I am sorry to hear about your recent experience.

Could you please confirm what device you are interested in?

Katie

Re: No Photographic ID

IslandMonkey92 — Wed, 27 Mar 2024 09:50:45 GMT

It was an iPhone 15 pro max. I spoke to ee in store and was advised to phone them up to speak to someone as we were switching our broadband to ee from bt anyway.

they’ve managed to process my order and sort our broadband out and I have a pin to give to the DPD delivery driver either today or tomorrow.

Re: No Photographic ID

Katie_B — Wed, 27 Mar 2024 09:59:17 GMT

Thanks for coming back and letting me know @IslandMonkey92.

Katie 🙂

Re: No Photographic ID

Kim260811 — Mon, 01 Apr 2024 06:52:47 GMT

Did just having the pin work my mum is currently in the same situation 🙃

Re: No Photographic ID

Leanne_T — Mon, 01 Apr 2024 08:03:52 GMT

Hi @Kim260811

Thanks for coming here.

Does your Mum have the PIN from DPD for the delivery?

What device has your Mum ordered?

Leanne.

Re: No Photographic ID

Kim260811 — Mon, 01 Apr 2024 11:51:49 GMT

Not yet as it's due for delivery tomorrow so I assume she will get it tomorrow