topic Re: Re: Phone not delivered in Orders

Re: Phone not delivered

WelshTimbo — Thu, 28 Mar 2024 16:24:26 GMT

Hi placed order a few days ago and was meant to delivered yesterday. The tracking saying it was damaged and that dpd was returning to EE

I phoned the contact centre and they said the driver wasn't able to deliver it (not true I waited in all day)

Just wondering what is happening next when should I expect another delivey

Katie_B — Thu, 28 Mar 2024 16:47:38 GMT

I am sorry to hear this has happened.

When tracking your device can you see its return journey?

Katie

WelshTimbo — Thu, 28 Mar 2024 23:56:25 GMT

On the dpd website it currently said returning to EE, but it's still at my local sorting centre

Christopher_G — Fri, 29 Mar 2024 07:50:02 GMT

If you have a chat with our Mobile Care team, they'll be able to check everything from our side to find out what's happening.

Chris