topic Re: Re: Order of Iphone 15 Pro Max - Still waiting in Orders

Re: Order of Iphone 15 Pro Max - Still waiting

Diego11 — Sat, 23 Mar 2024 14:11:22 GMT

Good day, l ordered an iphonr 15 pro max, they told me that l would receive a message within 2 weeks and that l should go get it, it's been almost 3 weeks and l haven't received anything, where is my phone

Re: Re: Order of Iphone 15 Pro Max - Still waiting

Diego11 — Sat, 23 Mar 2024 14:16:16 GMT

Re: Re: Order of Iphone 15 Pro Max - Still waiting

Leanne_T — Sat, 23 Mar 2024 15:19:31 GMT

Hi @Diego11

Thanks for coming here.

How did you place the order?

Was the iPhone being delivered to an EE Store?

Leanne 🙂

Re: Re: Order of Iphone 15 Pro Max - Still waiting

Diego11 — Fri, 17 May 2024 12:46:36 GMT

Hello, I reported the loss to you on Wednesday morning because I lost my iPhone, you said I would get some messages, I still haven't received anything

Re: Re: Order of Iphone 15 Pro Max - Still waiting

James_B — Fri, 17 May 2024 13:25:38 GMT

Hi @Diego11,

I'm to hear you've lost your phone.

Did you have an insurance policy to replace your phone, or are you just expecting a replacement SIM?

James

Re: Re: Order of Iphone 15 Pro Max - Still waiting

Diego11 — Fri, 17 May 2024 13:23:15 GMT

Yes, I had an insurance policy for iPhone 15 pro max

Re: Re: Order of Iphone 15 Pro Max - Still waiting

James_B — Fri, 17 May 2024 13:27:47 GMT

Hi @Diego11,

Our Customer Care Team will be happy to check the progress of your insurance claim if you get in touch on 07953 966 150.

James