topic Re: Sim delivery in Orders

Sim delivery

jhkim1059 — Mon, 06 Nov 2023 09:14:57 GMT

Hello,

I ordered a monthly sim card at the 21st of October and was told it would be with me in 7 working days but it’s not been delivered yet. My order number is *********. I need the sim asap as my PAC has run out.

Re: Sim delivery

Katie_B — Mon, 06 Nov 2023 09:15:57 GMT

Good morning @jhkim1059.

Thanks for posting.

I am sorry to hear you have not received your SIM.

I would recommend getting in touch so our customer care team can chase your order.

Katie

Re: Sim delivery

Markdsparky — Thu, 21 Mar 2024 22:15:12 GMT

My sim was faulty. I was told by the tech support guy from ireland that my sim will arrive in 24 to 48hrs via Royal mail 1st class. But I never received tracking info

Re: Sim delivery

Christopher_G — Fri, 22 Mar 2024 07:44:40 GMT

Hi @Markdsparky

Welcome to the community.

The SIM cards are usually sent by 2nd class post and arrive within four days, unless there has been a special instruction. Are you near an EE Store? If so, you could pop in and get a replacement there an then.

Chris