topic Re: BT customer and PAYG with ee can’t get better deal! in Orders

BT customer and PAYG with ee can’t get better deal!

Eastendgal — Sat, 16 Mar 2024 02:26:50 GMT

Hi, hope I can explain this well? I am a BT broadband customer and decided to go for a new mobile phone.

Anyway, found an excellent deal and what was good it gave me double data 25x2 which was good and a discount of £7.50 off the contract all good Mmm

Now I go through the process and ask to keep my old number, now this is a PAYG and not a contract, I was on a contract but it’s about a year ago. Then a notice comes up and says ‘we need to pause here’ you are already an ee contract customer? Well I am not on contract and a PAYG isn’t a contract, so it stopped me and said log in to my ee account, I did and the package was now only 25gb and altogether £8 more!

Sorry, but this isn’t fair, I thought BT and ee were ONE and also I am not a contract customer.

So deleted the basket, is there around this?

Many thanks

Re: BT customer and PAYG with ee can’t get better deal!

Katie_B — Sat, 16 Mar 2024 07:55:30 GMT

Hi @Eastendgal.

Thanks for coming here.

I'd recommend giving us a call on 150 and asking our teams to remove your old EE account.

Please keep us updated on how this goes,

Katie

Re: BT customer and PAYG with ee can’t get better deal!

Eastendgal — Tue, 19 Mar 2024 17:26:03 GMT

Hi Katie

Sorry delay in replying couldn’t log in! I will do that because the deal is a lot cheaper going through my BT broadband account.

Best wishes

Re: BT customer and PAYG with ee can’t get better deal!

James_B — Tue, 19 Mar 2024 18:04:53 GMT

No problem, @Eastendgal 🙂

James