topic Re: Order confirmation and tracking in Orders

Order confirmation and tracking

Mehdi1024 — Mon, 18 Mar 2024 22:35:03 GMT

Hi there,I've ordered a home broadband today on the phone from ee as bt messed my original order twice.

I haven't received any confirmation email apart from a text from ee directing me to a website to sign for the contract. I have been in touch with ee Cs and apparently they had the wrong email so they had to resend to the right email.

Still waiting on confirmation email,have got an order ref that starts with agt and few numbers but not recognised by the tracker,any information about this would be helpful as I have been waiting on bt for 3 weeks already and after all ee/bt are same,aren't they?thanks

Re: Order confirmation and tracking

Paddy-B — Tue, 19 Mar 2024 12:05:40 GMT

Hi @Mehdi1024,

Thank you for posting. I'm sorry if you haven't received your order confirmation. If you send me your details, I should be able to get them for you.

I have sent you a private message with instructions on how to contact the team.

Thanks,

Paddy

Re: Order confirmation and tracking

Mehdi1024 — Tue, 19 Mar 2024 12:08:25 GMT

Thanks for getting back to me,since I posted the message I've spoken to Cs and sorted it out,thanks again.

Re: Order confirmation and tracking

Paddy-B — Tue, 19 Mar 2024 12:58:31 GMT

Hi @Mehdi1024,

Thank you for posting back to update the thread. I'm glad you managed to get sorted.

Thanks,

Paddy