https://community.ee.co.uk/t5/Orders/New-phone-order/m-p/1366728#M74501 <P>Thanks for your help, when I clicked the link to complete order there was nothing in the basket. Seems strange payment has been taken too. Will contact customer services and thanks again.&nbsp;</P> Sun, 10 Mar 2024 21:07:46 GMT Blewitt1990 2024-03-10T21:07:46Z https://community.ee.co.uk/t5/Orders/New-phone-order/m-p/1366564#M74497 <P>I ordered a new phone last night and paid the upfront payment however have only received an email to say ‘complete your order’ and that it is still in the basket? Can anyone help please?&nbsp;</P> Sun, 10 Mar 2024 10:54:04 GMT https://community.ee.co.uk/t5/Orders/New-phone-order/m-p/1366564#M74497 Blewitt1990 2024-03-10T10:54:04Z https://community.ee.co.uk/t5/Orders/New-phone-order/m-p/1366594#M74498 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4311974">@Blewitt1990</a>&nbsp;,</P> <P>Welcome to the community,</P> <P>If it is still &nbsp;in the basket, then it looks like you did not complete the order. I would suggest speaking to customer service to find out whether the order has actually gone through or not, there is no account access and we would have no idea.</P> Sun, 10 Mar 2024 12:19:15 GMT https://community.ee.co.uk/t5/Orders/New-phone-order/m-p/1366594#M74498 Schockwave 2024-03-10T12:19:15Z https://community.ee.co.uk/t5/Orders/New-phone-order/m-p/1366728#M74501 <P>Thanks for your help, when I clicked the link to complete order there was nothing in the basket. Seems strange payment has been taken too. Will contact customer services and thanks again.&nbsp;</P> Sun, 10 Mar 2024 21:07:46 GMT https://community.ee.co.uk/t5/Orders/New-phone-order/m-p/1366728#M74501 Blewitt1990 2024-03-10T21:07:46Z