topic Re: Rejected order in Orders

Rejected order

Oladimeji-12345 — Wed, 06 Mar 2024 16:26:20 GMT

Good afternoon

my name is Oladimeji and I ordered an iPhone 15pro max on October 2023, and I was deducted of £30 from my account, few days after I received a mail that my order has been declined that I will be refunded but up till this moment I haven’t got refund from EE.

i have gone to your outlet in Altricham to complain and called the customer care services and I was assured I will get the refund, but till date I haven’t gotten the refund…

please I need my refund

thank you

Re: Rejected order

Katie_B — Wed, 06 Mar 2024 17:51:28 GMT

Hello @Oladimeji-12345.

I am sorry to hear this.

Could you please confirm when you called our customer care team?

Refunds can take up to 14 days.

Katie

Re: Rejected order

Oladimeji-12345 — Wed, 06 Mar 2024 22:26:10 GMT

Can’t remember the date but I guess it’s November

Re: Rejected order

Leanne_T — Thu, 07 Mar 2024 08:15:39 GMT

Morning @Oladimeji-12345

Payments would be pending with your bank until the order is accepted or declined, if this is not successful the bank would reverse the payment within 7 working days. Have you spoken to your bank to see if this has been completed with them?

Leanne.

Re: Rejected order

Oladimeji-12345 — Thu, 07 Mar 2024 08:28:10 GMT

I should have gotten it if it was reversed but I didn’t
Should I still have to go to my bank, cause this occurred since October
2023 and the order have been declined but not refund

Re: Rejected order

Leanne_T — Thu, 07 Mar 2024 08:29:59 GMT

Hi @Oladimeji-12345

Please contact the bank to see if this was reversed for you in October and let me know what the bank advises 🙂

Leanne.

Re: Rejected order

Oladimeji-12345 — Thu, 07 Mar 2024 09:16:10 GMT

Ok, I will go

Re: Rejected order

Leanne_T — Thu, 07 Mar 2024 09:41:53 GMT

Thanks @Oladimeji-12345

Speak soon 🙂

Leanne.