topic Re: delivery limbo in Orders

delivery limbo

lloydalbert — Fri, 01 Mar 2024 08:06:51 GMT

I ordered a new phone 3 days ago, and since then heard nothing about delivery- tracking info just says "sorry can't show order details right now" the only way to get in touch with EE is by phone, my old phone smashed which is why I've ordered a new one so I have no phone to make a call... so I'm stuck waiting with no phone - any advice?

Re: delivery limbo

Leanne_T — Fri, 01 Mar 2024 09:29:57 GMT

Morning @lloydalbert

Thanks for coming to the community.

Which model device including memory size and colour did you order?

Did you upgrade or order a new EE contract?

Thanks 🙂

Leanne.

Re: delivery limbo

lloydalbert — Fri, 01 Mar 2024 09:43:14 GMT

Hi Leanne

Its an upgrade, I was sim only on my old one which has now broken so upgraded to a new one, Samsung Galaxy S23 FE 5G 128GB Graphite

Thanks

Re: delivery limbo

Leanne_T — Fri, 01 Mar 2024 09:47:41 GMT

Thanks @lloydalbert

This device is showing in stock.

Could you try downloading the DPD app and use the email address registered with EE and delivery postcode, do any scheduled deliveries show?

Leanne.

Re: delivery limbo

lloydalbert — Fri, 01 Mar 2024 13:39:20 GMT

Hi Leanne

I can't download the app but have checked the website and don't have a parcel number so DPD doesn't show me anything. I tried the order number but it just gives me an error

Rebecca

Re: delivery limbo

Leanne_T — Fri, 01 Mar 2024 15:03:18 GMT

Hi @lloydalbert

Have you tried using either the email or mobile number to see if any deliveries show?

If not, you would need to call us from any other phone and the team will get the order checked for you.

Leanne.