topic Re: Joining ee in Orders

Joining ee

Kayleighkenny — Tue, 27 Feb 2024 21:04:19 GMT

I have just applied for a mobile contract paid the upfront cost and not recieves an email

James_B — Wed, 28 Feb 2024 08:39:19 GMT

Welcome to the EE Community, @Kayleighkenny 🙂

Have you received a confirmation email yet?

James

Kayleighkenny — Wed, 28 Feb 2024 08:42:56 GMT

Yes but been declined what will happen about the upfront costs I paid

James_B — Wed, 28 Feb 2024 08:49:50 GMT

I'm sorry to hear that, @Kayleighkenny

Is the payment showing as pending or completed in your banking app?

James

Kayleighkenny — Wed, 28 Feb 2024 08:57:28 GMT

This is still pending

James_B — Wed, 28 Feb 2024 09:01:58 GMT

The pending payment won't be completed in this scenario so any funds earmarked for the payment will be returned to your balance by your bank.

James