topic Re: Can't find invoice number in Orders

Can't find invoice number

Max1265 — Wed, 21 Feb 2024 12:10:34 GMT

I can't find my invoice number and I need it to claim my earbuds i have my delivery note but nothing is on there

Re: Can't find invoice number

Leanne_T — Wed, 21 Feb 2024 13:36:56 GMT

Hi there @Max1265

Thanks for coming to the community 🙂

Do you have an order number on the delivery note that you can use?

Thanks.

Leanne.

Re: Can't find invoice number

CherrySunset — Sun, 25 Feb 2024 16:39:12 GMT

I'm having the same issue. Pre order confirmation email says order number but delivery note says customer order. Both numbers are different and both have word order in so again unclear. Don't want to put the wrong number in as it can take Samsung 7 days to get back to you so if you put the wrong number in they might say we're too late to claim. EE customer service on phones are absolutely useless. Just want the invoice number. Why are EE making this so hard? Very frustrating.

Re: Can't find invoice number

James_B — Mon, 26 Feb 2024 08:12:47 GMT

Hi @CherrySunset,

Welcome to the EE Community. 🙂

You should see an order number on your delivery note or confirmation email that you can share with Samsung.

James

Re: Can't find invoice number

Rugiatu — Fri, 19 Jul 2024 11:10:14 GMT

yes customer order no

Re: Can't find invoice number

Katie_B — Fri, 19 Jul 2024 12:44:54 GMT

Hi @Rugiatu.

Welcome to the EE Community.

Did you receive a confirmation email?

Katie