topic Re: Mobile package in Orders

Mobile package

Bo27 — Wed, 21 Feb 2024 20:18:07 GMT

Hi! I have had a chat withEE representative about No Frill package few days back but due to some manual check she didn’t place my order. How do I know that my application was accepted? I gave all the details. Please someone advise.

Thanks!

Re: Mobile package

Chris_B — Wed, 21 Feb 2024 21:10:50 GMT

@Bo27 If you didn’t pass this manual check you don’t have an order.

Re: Mobile package

Bo27 — Wed, 21 Feb 2024 23:26:33 GMT

Thank you for your reply. How do I know that they have done the check as I haven’t received any calls?
Sent from my iPhone X

Re: Mobile package

Katie_B — Thu, 22 Feb 2024 07:32:24 GMT

Hi @Bo27.

Please get in touch with our customer care team.

The team will be able to confirm if your order has been placed.

Katie

Re: Mobile package

Bo27 — Fri, 23 Feb 2024 13:22:21 GMT

Hi Katie,

Just want to say thank you. It has been resolved now 🤩.

Regards,

Re: Mobile package

Leanne_T — Fri, 23 Feb 2024 14:05:10 GMT

Thanks for letting us know @Bo27

Leanne 🙂