topic Re: Buy phone from EE shop? in Orders

Buy phone from EE shop?

treez — Tue, 20 Feb 2024 13:33:02 GMT

Hi,

I have just bought a new mobile phone and have started a new contract with EE. However, the phone does not have "vibrate" mode for receiving calls. As such, i wish to change it. If i buy one from an EE shop, will i be gauranteed able to use this SIM in the new phone? EE kindly sent me this SIM, and its only today its had my old number transferred to it, from my old phone, which unfortunately i cannot use as O2 locked it and wouldnt release it.

Re: Buy phone from EE shop?

Leanne_T — Tue, 20 Feb 2024 16:01:01 GMT

Hi @treez

Thanks for coming back here.

The SIM card will work in any EE or unlocked device if the SIM card size is the same for the new phone.

Hope this helps.

Leanne.

Re: Buy phone from EE shop?

treez — Tue, 20 Feb 2024 18:04:12 GMT

Thanks, incidentally, i actually have a smart phone which got cut off years ago as i never used it......if i put my SIM card in that, will i be able to use it?.......also, what phone number will it then have......does the phone number "follow the SIM"?

The provider was O2 for that smartphone, but i now have no dealings with them...i bought it in 2018...i bought it on a 6 month thing. I guess o2 will have locked the smart phone up like they did with my dumb phone?

O2 woudlnt release my old dumb phone which was on PAYG with them.....and i had to buy a new dumb phone, or else be phone -less.

EE's deal was better as it included my mobile broadband router aswell.

Re: Buy phone from EE shop?

Chris_B — Tue, 20 Feb 2024 18:20:21 GMT

@treez The number is on the sim not the device. It should work with your other device provided that device is network unlocked/or not blacklisted

Re: Buy phone from EE shop?

bristolian — Tue, 20 Feb 2024 18:20:01 GMT

The SIM provides a link to your account which provides your number.

The phone just provides the computer & radio functionality.