topic Re: S24 ultra pre-order gift in Orders

S24 ultra pre-order gift

Skyway20 — Wed, 17 Jan 2024 20:30:28 GMT

I've pre-ordered the s24 ultra hopefully gone through fine only received one email. Can't see any info on claiming the galaxy watch6. Anybody have info on this?

Thanks

Re: S24 ultra pre-order gift

Chris_B — Wed, 17 Jan 2024 20:54:58 GMT

@Skyway20 You claim it HERE As it says on HERE

Re: S24 ultra pre-order gift

Skyway20 — Wed, 17 Jan 2024 21:14:14 GMT

Ah thanks, for me the site says see the feature tab but the feature tab does nothing/load for me 🤦‍♂️

Re: S24 ultra pre-order gift

GHamilton — Wed, 17 Jan 2024 22:40:12 GMT

Features tab mentions £30 Samsung App credit, 12 months of Disney+ and a Samsung Galaxy Watch6 (40mm in grey):

https://ee.co.uk/mobile/pay-monthly-phones-gallery/samsung-galaxy-s24-ultra-5g-details?color=titaniumgrey&capacity=1TB&selectedPlanCode=L23EPL21#Features

You can claim from here once you get the device: https://samsungoffers.claims/sam/giftwatch6/en-GB

Re: S24 ultra pre-order gift

Hariboh — Fri, 19 Jan 2024 15:04:07 GMT

It’s not opening for me either, I think it’s a glitch on their system 🤷‍♀️

Re: S24 ultra pre-order gift

Leanne_T — Tue, 20 Feb 2024 07:45:26 GMT

Hi there @Hariboh

Can you try another browser? The features section is opening for me using this link Pre-order Samsung Galaxy S24 | Deals & Contracts | EE.

Leanne 🙂

Re: S24 ultra pre-order gift

Jtemplar2412 — Sun, 21 Jan 2024 16:51:43 GMT

They arnt avalable to claim till the 24th

Re: S24 ultra pre-order gift

Skyway20 — Sun, 21 Jan 2024 17:11:49 GMT

The issue was I couldn't see any info at all about it nothing would and still doesn't load 🤷‍♂️

Re: S24 ultra pre-order gift

Dzolanta — Wed, 24 Jan 2024 16:55:36 GMT

Today I received samsung S24 ultra but watch not coming 🫣 You received galaxy watch 6?

Re: S24 ultra pre-order gift

Skyway20 — Wed, 24 Jan 2024 16:59:10 GMT

It's doesn't get sent out with the phone. You have to claim it by filling out a form the link is above in one of the other answers

Re: S24 ultra pre-order gift

Keiran3 — Wed, 24 Jan 2024 18:44:38 GMT

So I've claimed my watch 6 and just had an email to say I was successful and it will be sent out shortly. Is this the bluetooth or network one? Did this offer also come with disney+. I thought it did, but I can't find anywhere to claim that.

Re: S24 ultra pre-order gift

Skyway20 — Wed, 24 Jan 2024 18:50:07 GMT

Not received my success email yet 😪. Disney I pretty sure you can do on samsung boost app. I would of thought it's the Bluetooth can't see them giving the LTE version could be wrong though

Re: S24 ultra pre-order gift

Lilo1988 — Fri, 26 Jan 2024 20:42:44 GMT

Hi, when filling in the claim form, where it asks for invoice number, is that the customer order number on the delivery nite please? I'm not sure what to put in that box.

Re: S24 ultra pre-order gift

Keiran3 — Fri, 26 Jan 2024 22:28:57 GMT

I used the order number that was sent via text.

Re: S24 ultra pre-order gift

Kev747 — Mon, 19 Feb 2024 19:44:01 GMT

I was just thinking the same.no updates or any other communication.

Re: S24 ultra pre-order gift

Kev747 — Mon, 19 Feb 2024 19:47:02 GMT

I've already claimed mine but there is no communication into when and if I'm getting the watch. I claimed at end of Jan. Any ideas or is it just a waiting game ?

Re: S24 ultra pre-order gift

Leanne_T — Tue, 20 Feb 2024 07:48:32 GMT

Hi @Kev747

Thanks for coming to the community 🙂

You can track your claim order on the My Claim - Samsung Promotions (samsungoffers.claims) page.

Leanne 🙂

Re: S24 ultra pre-order gift

Kev747 — Sat, 24 Feb 2024 17:51:42 GMT

I have claimed a watch, it can take upto 45 days to be delivered. You can check to see if your claim has been accepted here.https://samsungoffers.claims/sam/giftwatch6/en-GB/track-claim/login.