topic Re: Ordered an accessory on Apple Watch account and can't get PIN number in Orders

Ordered an accessory on Apple Watch account and can't get PIN number

pangborn76 — Sun, 18 Feb 2024 18:30:44 GMT

I ordered an accessory on my standalone apple watch account but they sent the PIN to the phone number attached to that account and now I can't receive the item as that number is not used for anything and I have no sim card for it. I was hoping they would email the PIN but I haven't received anything. Is there anyway to get the PIN redirected to my email address instead or an alternative number?

Re: Ordered an accessory on Apple Watch account and can't get PIN number

XRaySpeX — Sun, 18 Feb 2024 19:56:08 GMT

Do you already have a mobile phone or SIM contract with EE? You cannot order an accessory online unless you already have a mobile phone or SIM contract from EE. You are expected to pay for it along with your existing EE mobile plan.

Re: Ordered an accessory on Apple Watch account and can't get PIN number

GosforthUK — Sun, 18 Feb 2024 22:32:17 GMT

@XRaySpeX I guess as @pangborn76 more likely meant, that he is unable to receive PIN (required for DPD delivery) because EE system obviously sending this to a SIM card, which is connected to these watches.

There were a few instances mentioned here on the Community forum, as people have similar issues.

Re: Ordered an accessory on Apple Watch account and can't get PIN number

Leanne_T — Mon, 19 Feb 2024 07:47:26 GMT

Hi @pangborn76

Thanks for coming to the community.

Can you try and download the DPD app and create an account with the same email address that you use for the EE account.

The DPD app should show the order and delivery from EE and the PIN for you 🙂

Leanne.

Re: Ordered an accessory on Apple Watch account and can't get PIN number

lg1980 — Fri, 06 Dec 2024 14:38:20 GMT

I have just upgraded my watch and the DPD driver couldn’t deliver because PIN went to my watch number not my mobile. How can I fix this? I thought my email would have been used but seems not

Re: Ordered an accessory on Apple Watch account and can't get PIN number

Matt_124 — Fri, 06 Dec 2024 17:07:51 GMT

See the advice from @Leanne_T above,

Download the DPD App and create an account using the same email address that you would have on your EE Account/the same email address you received order confirmation to.

Whenever you have a delivery from EE, you would then be able to find the PIN here.

Depending on how you ordered, either the Guide you were speaking to didn't notice the different number on the order, or if using the App/Website before you confirm the order the Personal Details section should show the mobile number that the PIN is getting sent to and lets you update this before submitting the order.

Re: Ordered an accessory on Apple Watch account and can't get PIN number

Lesley_W — Fri, 06 Dec 2024 18:00:17 GMT

I'm sorry this didn't work for you @lg1980.

If you give our customer care team a call, they will be able to update the number on the order for you.

Lesley

Re: Ordered an accessory on Apple Watch account and can't get PIN number

Pumps100 — Fri, 28 Feb 2025 08:58:02 GMT

I did this yesterday. Lady promised to email me the PIN no after DPD were turned away. I'm still waiting. Now I'm told the item being returned to EE and I'm being refunded.

Issue stems from the phone number used being totally incorrect.

Re: Ordered an accessory on Apple Watch account and can't get PIN number

Peter_W — Fri, 28 Feb 2025 14:13:59 GMT

Hi @Pumps100, welcome to the EE Community!

With PINs this isn't usually something out team are able to see at our end, but our team are able to amend the contact details usually.

We don't have access to track your order and view its status at our end, but if you get in touch with one of our Customer Care Guides, they'll be able to say for sure what options are available.

Peter