topic Re: Issue with my order? in Orders

Issue with my order?

i0svxn — Sun, 18 Feb 2024 19:14:22 GMT

I placed an order earlier today for the iphone 15 pro max and have paid the upfront cost, i got an email confirming my order and everything but i have just received a text saying there’s an issue with my order? It doesn’t specify what the issue is but it says to ring up asap, i rang up and was put on hold, I tried replying to my original confirmation email but i got a response saying my email was blocked as this was a no reply email address (i admit i should have checked that beforehand) but now i can’t view my confirmation email either?

Re: Issue with my order?

Chris_B — Sun, 18 Feb 2024 19:43:44 GMT

@i0svxn Did you speak with customer services about this ? If you didn’t you need to or the order will not proceed and you’ll be refunded back in 7-10 days.

Re: Issue with my order?

i0svxn — Sun, 18 Feb 2024 19:55:40 GMT

i tried ringing them but was put on hold due to too many calls at the moment apparently

Re: Issue with my order?

Leanne_T — Mon, 19 Feb 2024 07:56:42 GMT

Morning @i0svxn

Thanks for coming to the community.

Please try calling us again as the team will need to speak to you in regards to the order.

Let us know how you get on 🙂

Leanne.