topic Re: Impossible Question in Orders

Impossible Question

Happy2Strum — Sat, 03 Feb 2024 15:46:29 GMT

Trying to join EE from BT today but gave up.

The online order form was easy enough for the most part but then I got to the Direct Debit section.

I have an excellent credit rating so didn't foresee any problems, that is until I got to the one about the date I joined my bank which required me to enter the exact date, I'm pretty sure it was the best part of 30 years ago but what exact day, month and year? I have no idea and I can't even find that information by logging in to my bank account, how on earth can anyone answer a question like that

Re: Impossible Question

James_B — Sun, 04 Feb 2024 10:30:08 GMT

Hi @Happy2Strum,

Welcome to the EE Community. 🙂

If you don't know the exact date when you opened your bank account, I'd recommend entering your best estimate.

James

Re: Impossible Question

Happy2Strum — Sun, 18 Feb 2024 11:33:17 GMT

Hi @James_B

This question was in the Credit Check section of the form so I didn't fancy the idea of entering what, in all likelihood, would be false information so I went into store instead and the guys there got everything sorted for me in a matter of minutes with no such ridiculous questions.

I guess the morale of the story is pretty clear, don't bother spending ages online trying to do the impossible when the guys instore can do it for you in a jiffy.

Re: Impossible Question

Leanne_T — Sun, 18 Feb 2024 11:36:01 GMT

Hi @Happy2Strum

Thanks for coming back and letting us know this has been sorted in store for you 🙂

Have a lovely Sunday.

Leanne.