topic Re: Return/ scanning in warehouse in Orders

Return/ scanning in warehouse

Bethjesssx — Fri, 24 Mar 2023 14:36:05 GMT

My phone was back to Ee on Monday 20th but it still hasn’t been scanned and I can’t order another phone until it has been scanned. Anyone know how long this takes? I was told over the phone it can be up to 48 hours and it’s been more than that now.

Re: Return/ scanning in warehouse

James_B — Fri, 24 Mar 2023 16:45:45 GMT

Hi @Bethjesssx,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to check the status of your return if you get in touch.

Thanks

James

Re: Return/ scanning in warehouse

Noahkenny — Fri, 16 Feb 2024 21:01:04 GMT

hello bethjesssx, im in the same situtation, my phone is on its way back to EE from DPD and im just waiting for them to confirm it so i can order a new free upgrade. Just wondering, how long did yours take? Need my new phone asap haha.

cheers 🙂