topic Re: How long does upgrade anytime return phone take in Orders

How long does upgrade anytime return phone take

Niallls — Thu, 15 Feb 2024 12:03:04 GMT

Decided to upgrade my phone after a year and the phone I have sent back hasn’t yet been cleared and I’m about worried, as I keep getting texts reminding me to post it. I used the prepaid envelope and sent it on the 7th of feb. Should I be worried?

Re: How long does upgrade anytime return phone take

Chris_B — Thu, 15 Feb 2024 13:48:46 GMT

@Niallls You need to call customer services about this. Have you had any information stating they have received the parcel?

Re: How long does upgrade anytime return phone take

Niallls — Thu, 15 Feb 2024 14:13:07 GMT

No I have heard nothing from them. I’ll give them a call after work.

Re: How long does upgrade anytime return phone take

Leanne_T — Thu, 15 Feb 2024 14:22:33 GMT

Hi @Niallls

Thanks for coming to the community 🙂

Let us know how you get on after giving us a call to check if the device is showing as received.

Leanne 🙂

Re: How long does upgrade anytime return phone take

Niallls — Thu, 15 Feb 2024 17:32:21 GMT

Just got off the phone with them

they said this time line is pretty normal and if it’s not done by Tuesday next week I should give them a call to see what options I have.

Re: How long does upgrade anytime return phone take

Leanne_T — Thu, 15 Feb 2024 17:34:16 GMT

Thanks for coming back and updating us @Niallls

Let us know how you get on next week 🙂

Leanne.