topic What is happening to my simcard order?? in Orders

What is happening to my simcard order??

ScaryMuffin — Tue, 13 Feb 2024 14:50:47 GMT

I ordered montly simcard only 26th January.

It's been several weeks now. I haven't received any update yet. I am topping up and topping data while waiting for it to come.

How do I track it and how long should I wait for it?

Thanks

Leanne_T — Tue, 13 Feb 2024 16:11:27 GMT

Thanks for coming to the community.

You should receive a SIM order within 2-5 working days. To get this order looked into please call us and the team will be happy to help 🙂

Leanne.

ScaryMuffin — Tue, 13 Feb 2024 16:39:06 GMT

I called 150 just now, but I am having trouble finding the connection number for my issue.

Could you tell me where to call or send an email??

Thanks

Leanne_T — Tue, 13 Feb 2024 16:53:00 GMT

Sorry we have no email address to contact our mobile guides, you can select any account option to speak to the team and get this looked into 🙂

Leanne.