topic PS5 Controller sent to the wrong address in Orders

PS5 Controller sent to the wrong address

calvinxd1801 — Tue, 13 Feb 2024 09:53:40 GMT

Hi,

I ordered a ps5 controller and it got sent to the wrong address, I have sent an email out to enquire-store@ee.co.uk but have yet to receive a reply

This is a birthday gift for my brother on the 15th so can I get this delivered ASAP or if not can I get a refund so I can buy it somewhere else in time for his birthday

Please Help

Thankyou

Re: PS5 Controller sent to the wrong address

Leanne_T — Tue, 13 Feb 2024 12:08:18 GMT

Hi there @calvinxd1801

Thanks for coming to the community.

Did you order the PS5 Controller on your account and paying monthly or paid the full amount on the EE Store?

Leanne 🙂

Re: PS5 Controller sent to the wrong address

calvinxd1801 — Tue, 13 Feb 2024 13:24:57 GMT

I paid the full ammount to the EE store

This is the Order Number *******

[mod edit: personal details removed from the forum]

Re: PS5 Controller sent to the wrong address

Leanne_T — Tue, 13 Feb 2024 13:25:59 GMT

Hi @calvinxd1801

Sorry we have no access to orders on the community and I have removed your order details.

The store team will get back to you once they have looked into your email query.

Leanne.