topic Re: Unable to purchase SIM only at bugged credit check in Orders

Unable to purchase SIM only at bugged credit check

lx92119 — Mon, 12 Feb 2024 07:20:27 GMT

[Mod edit: Image rejected due to it containing personal information.]

I am stuck on this page. There are no signs of errors; just do not pass to the next page and always back to this page.

Re: Unable to purchase SIM only at bugged credit check

Christopher_G — Mon, 12 Feb 2024 08:18:41 GMT

Hi @lx92119

Welcome to the community.

Are you able to try this on another device or browser?

Chris

Re: Unable to purchase SIM only at bugged credit check

lx92119 — Mon, 12 Feb 2024 16:52:31 GMT

Hi,

Thanks for your reply. I tried it on my PC and my phone and tried Chrome and Edge. Doesn't work.

Re: Unable to purchase SIM only at bugged credit check

Leanne_T — Mon, 12 Feb 2024 17:10:22 GMT

Hi @lx92119

Thanks for coming back to us.

Could you try clearing all cookies and cache and opening a new web browser to try placing the order, does this work for you?

Leanne 🙂

Re: Unable to purchase SIM only at bugged credit check

lx92119 — Mon, 12 Feb 2024 22:53:37 GMT

Hi, I have tried clearing all cookies and cache many times and just tried again. I also tried to use Firefox, and it still doesn't work.

Re: Unable to purchase SIM only at bugged credit check

James_B — Tue, 13 Feb 2024 08:02:39 GMT

Hi @lx92119,

If you are still seeing the same issue this morning, please contact our sales team on 0800 956 6000 and a member of the team will be happy to complete your order for you.

James