topic Re: Re: How to contact ee by email in Orders

Re: How to contact ee by email

Suzanne331 — Sun, 11 Feb 2024 12:10:02 GMT

I changed my mind about the phone don’t need it now thanks

Re: Re: How to contact ee by email

Chris_B — Sun, 11 Feb 2024 12:37:39 GMT

@Suzanne331 If that was a phone or online sale you have 14 days from receiving it to call customer services to tell them you don’t want it, if it was a store sale you do not have the right to return because of a change of mind.

Re: Re: How to contact ee by email

BrendonH — Sun, 11 Feb 2024 12:49:24 GMT

How long have you had the phone? Where did you purchase the phone. This all matters.

Re: Re: How to contact ee by email

Suzanne331 — Sun, 11 Feb 2024 12:51:46 GMT

I have changed my mind but is there any money to be refunded back to me

Re: Re: How to contact ee by email

BrendonH — Sun, 11 Feb 2024 12:52:59 GMT

You haven't answered our questions.

Where did you purchase?
When did you purchase?

Re: Re: How to contact ee by email

Suzanne331 — Sun, 11 Feb 2024 12:54:27 GMT

I wanted a iPhone 15 pro max but I’ve changed my mind now is there any refund to be refunded

thanks

Re: Re: How to contact ee by email

BrendonH — Sun, 11 Feb 2024 12:55:40 GMT

@Suzanne331 please answer the questions.

Where did you purchase the phone from? Store? Online? Over phone?

When did you purchase it?

Re: Re: How to contact ee by email

Suzanne331 — Sun, 11 Feb 2024 12:56:32 GMT

The store

Re: Re: How to contact ee by email

BrendonH — Sun, 11 Feb 2024 12:58:10 GMT

Then I am sorry you are unable to return the device and must continue with the payments each month. There is no returns within the store unless you have serious network issues and this will be exploered before they accept the return.

Just changing your mind is not an acceptable reason to return the device in a store.