Account holder for 6 years; 2 lines.

Mandy2693 — Sat, 10 Feb 2024 02:57:25 GMT

I recently downgraded to sim only , after at least 6 years holding an EE account. I had previously added extras to my account; headphones, PS5, speaker.
However, when I attempted to order a pair of Sony wireless headphones for myself ( last pair for daughter) I was told that I wasn’t entitled.
Surely my previous long standing account, with no late payments would mean I could shop on EE?
I can only assume I am being penalised and need to hold my SIM only for 6 months before ordering. Totally unfair.

Re: Account holder for 6 years; 2 lines.

Christopher_G — Sat, 10 Feb 2024 08:26:49 GMT

Hi @Mandy2693

Welcome to the community.

If you have a chat with our mobile care team, they'll be able to check your eligibility and run through your options.

Chris

topic Re: Account holder for 6 years; 2 lines. in Orders

Account holder for 6 years; 2 lines.

Re: Account holder for 6 years; 2 lines.