topic Upfront payment in Orders

Upfront payment

Sooty93 — Thu, 08 Feb 2024 10:41:23 GMT

I have tried getting a contract with upfront payment of £30 and it has been taken and I've been declined how long till I get this back? The funds shouldn't of been taken before processed.....

Re: Upfront payment

XRaySpeX — Thu, 08 Feb 2024 10:57:31 GMT

@Sooty93 : 7 to 10 days.

Re: Upfront payment

Sooty93 — Thu, 08 Feb 2024 11:01:38 GMT

What a joke

Re: Upfront payment

Leanne_T — Thu, 08 Feb 2024 14:13:15 GMT

Hi @Sooty93

Thanks for coming to the community.

I am sorry to hear this has happened, if the payment is showing as pending with your bank this be automatically returned to your available balance by your bank after a set timescale which they can advise you of.

Leanne.

Re: Upfront payment

Sooty93 — Sun, 11 Feb 2024 10:12:40 GMT

Still haven't received the £30 back as of yet. Should I call yourselfs or my bank?

Re: Upfront payment

Christopher_G — Sun, 11 Feb 2024 12:20:27 GMT

Hi @Sooty93

Has it been over 7 days since the initial payment?

Chris

Re: Upfront payment

FibreOpticFan — Sun, 11 Feb 2024 12:26:21 GMT

7 to 10 days since you done it but don't count weekends they not working days

Re: Upfront payment

BrendonH — Sun, 11 Feb 2024 12:51:45 GMT

Taking payment is part of the process, it allows them to do all their checks. They used to just take 1p but now they take the upfront payment. Without taking some payment they'll just decline you anyway as they can't do their credit checks.

It is 7 to 10 working days since you have been declined. So do not count weekends in this.

EE will have already refunded the money it is now your bank that holds this up.