topic Re: Re: Order Tracking: Pay Monthly orders in Orders

Re: Order Tracking: Pay Monthly orders

Wong79 — Thu, 08 Feb 2024 08:15:29 GMT

The wee online tracker thing just says they can't give info at mo. I ordered Tuesday got email saying successful. Wednesday I got email to say my direct debit being set up. And absolutely nothing since so unsure if I've been accepted and waiting for nothing

Re: Re: Order Tracking: Pay Monthly orders

Leanne_T — Thu, 08 Feb 2024 08:46:02 GMT

Hi @Wong79

Thanks for coming here.

If the direct debit has been set up this does sound like the account has been accepted for you.

Which device did you order?

Speak soon.

Leanne 🙂

Re: Re: Order Tracking: Pay Monthly orders

Wong79 — Thu, 08 Feb 2024 08:52:17 GMT

Google pixel 7a in sea blue

Re: Re: Order Tracking: Pay Monthly orders

Leanne_T — Thu, 08 Feb 2024 08:54:51 GMT

Thanks @Wong79

This device is showing in stock.

Have you tried downloading the DPD app and entering your email address and postcode to check for any scheduled deliveries?

Leanne 🙂

Re: Re: Order Tracking: Pay Monthly orders

Wong79 — Thu, 08 Feb 2024 10:44:18 GMT

Yes downloaded it yesterday as I did actually miss a dpd delivery but the card doesn't have tracking number or any number on it I could use so honestly hoping it wasn't phone and I've missed it as no email to say dispatched

Re: Re: Order Tracking: Pay Monthly orders

Leanne_T — Thu, 08 Feb 2024 10:48:46 GMT

Hi @Wong79

Does the DPD app show who the delivery was from?

DPD should try again the next day if you have missed a delivery.

Leanne.

Re: Re: Order Tracking: Pay Monthly orders

Wong79 — Thu, 08 Feb 2024 10:53:33 GMT

Doesn't give me a parcel number on the card 😔 so I honestly don't have a clue but all crossed he comes back today

Re: Re: Order Tracking: Pay Monthly orders

Leanne_T — Thu, 08 Feb 2024 10:55:54 GMT

You should be able to check this using the email address registered with us and the postcode in the DPD app @Wong79

Let me know how you get on.

Leanne 🙂

Re: Re: Order Tracking: Pay Monthly orders

Wong79 — Thu, 08 Feb 2024 14:38:24 GMT

Thank u dpd didn't escape me today it was my phone yesterday that's super quick service!! Just shame the updates didn't work lol thank u so much I'm delighted

Re: Re: Order Tracking: Pay Monthly orders

Leanne_T — Thu, 08 Feb 2024 14:45:57 GMT

Great news, glad you now have your phone @Wong79

Please come back to the community anytime 🙂

Leanne.