topic Re: Refund for upfront deposit after we cancelled order in Orders

Refund for upfront deposit after we cancelled order

Jordanhousley — Mon, 09 Oct 2023 11:22:41 GMT

Ee cancelled my order due to credit check but took mu

upfront payment and this has not been refunded how long will this take to return to my credit card. I’m down £30

Re: Refund for upfront deposit after we cancelled order

Northerner — Mon, 09 Oct 2023 11:40:31 GMT

The payment is reserved by your bank, not taken. Your bank will normally hold this payment for 7 days and if no request is made will be released back into your account.

Thanks

Re: Refund for upfront deposit after we cancelled order

KOMPO — Mon, 09 Oct 2023 12:15:04 GMT

Interestingly, I just received an email stating that a £50 deposit has been taken from my account just minutes after ending a phone call requesting a lowest rate monthly SIM, moving to EE from my original provider who has been excellent but is ceasing mobile services. The EE operator told me that the bank details were simply in order for a credit check to be completed. Apparently I now have to wait a few days to see what happens and am 'not to worry as there's a 14 day cooling off period'. That's half a morning wasted and another one upcoming I suspect.

Is this normal practice?

Re: Refund for upfront deposit after we cancelled order

Christopher_G — Mon, 09 Oct 2023 13:52:17 GMT

Hi @KOMPO

Welcome to the community.

I'm really sorry to hear of this problem with your order. Our Mobile Care team will be able to look into, and explain this. Please keep us posted on what happens.

Chris

Re: Refund for upfront deposit after we cancelled order

KOMPO — Mon, 09 Oct 2023 13:53:47 GMT

Thanks I'm keeping my fingers crossed and appreciate the reply here.

Re: Refund for upfront deposit after we cancelled order

Magda40 — Wed, 07 Feb 2024 21:38:19 GMT

when will you refund my £30 for a phone that was not approved and the money was taken from my credit

Re: Refund for upfront deposit after we cancelled order

Magda40 — Wed, 07 Feb 2024 21:39:29 GMT

answer me

Re: Refund for upfront deposit after we cancelled order

Magda40 — Wed, 07 Feb 2024 21:42:06 GMT

how long will I have to wait for an answer?

Re: Refund for upfront deposit after we cancelled order

James_B — Thu, 08 Feb 2024 07:42:46 GMT

Hi @Magda40,

Welcome to the EE Community. 🙂

Is the transaction showing as pending or completed in your banking app?

James

Re: Refund for upfront deposit after we cancelled order

Manpreetsingh12 — Mon, 20 May 2024 19:04:32 GMT

I order iphone15pro 18 may 2024and I deposit 30 pound upfront but due to less credit score

My order was cancel please refund my payment

Re: Refund for upfront deposit after we cancelled order

Leanne_T — Tue, 21 May 2024 06:36:39 GMT

Hi @Manpreetsingh12

Welcome to the EE Community.

Is the payment showing as pending in your banking app?

Leanne 🙂