topic Re: My update returns bag has not been received in Orders

My update returns bag has not been received

LukeQ8 — Wed, 31 Jan 2024 14:56:35 GMT

I upgraded my phone and was told I will receive a returns bag. The address on the system was incorrect so I updated it and was told the bag will shortly be sent out but I have yet to receive it. Is there anyway to reissue a new bag or track if the bag has been sent. As I do not wish to pay a fee.

Re: My update returns bag has not been received

Christopher_G — Wed, 31 Jan 2024 16:46:25 GMT

Hi @LukeQ8

Welcome to the community.

When was it that you re-requested the returns pack?
Chris

Re: My update returns bag has not been received

LukeQ8 — Wed, 31 Jan 2024 16:54:04 GMT

Hi Chris,

I updated the address and requested a new returns pack on the 24th.

Thanks,

Luke

Re: My update returns bag has not been received

Christopher_G — Wed, 31 Jan 2024 17:03:48 GMT

OK, thanks @LukeQ8

It's possible that it's still in the post. If you'd like someone to check to make sure it has been ordered correctly, I'd recommend speaking to our customer service team.
Chris