https://community.ee.co.uk/t5/Orders/I-am-still-waiting-for-a-return-envelope-following-my-upgrade/m-p/1353248#M73922 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3586296">@keg2308</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>I'm sorry that you didn't receive that envelope again. You could try the live chat service through the EE App to request a new one.&nbsp;</P> <P>Chris</P> Tue, 30 Jan 2024 17:26:15 GMT Christopher_G 2024-01-30T17:26:15Z https://community.ee.co.uk/t5/Orders/I-am-still-waiting-for-a-return-envelope-following-my-upgrade/m-p/1353207#M73921 <P>As part of my any-time upgrade I MUST return my old phone.&nbsp; This is the second time now that I have agreed to do this and the returns envelope hasn't been sent.&nbsp; Then you receive letters to say you are going to be charged for not returning the handset.&nbsp; Is anyone experiencing the same thing?&nbsp; Is there anyway other than calling Customer Service to try and get this sorted?</P> Tue, 30 Jan 2024 14:42:14 GMT https://community.ee.co.uk/t5/Orders/I-am-still-waiting-for-a-return-envelope-following-my-upgrade/m-p/1353207#M73921 keg2308 2024-01-30T14:42:14Z https://community.ee.co.uk/t5/Orders/I-am-still-waiting-for-a-return-envelope-following-my-upgrade/m-p/1353248#M73922 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3586296">@keg2308</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>I'm sorry that you didn't receive that envelope again. You could try the live chat service through the EE App to request a new one.&nbsp;</P> <P>Chris</P> Tue, 30 Jan 2024 17:26:15 GMT https://community.ee.co.uk/t5/Orders/I-am-still-waiting-for-a-return-envelope-following-my-upgrade/m-p/1353248#M73922 Christopher_G 2024-01-30T17:26:15Z