topic Re: I didn't receive my SIM card in Orders

I didn't receive my SIM card

aironpeletero — Thu, 12 Oct 2023 16:09:25 GMT

I made an online request for a 12-month contract, transferring my old cell phone chip to EE. However, 12 days have passed and I still haven't received my card, and I need it urgently.
At this point I want to cancel my order, but I'm afraid of being charged for the service I previously contracted. I would like to know if I can trust that I will not be charged for this service if I do not activate the EE SIM card.

Re: I didn't receive my SIM card

Katie_B — Fri, 13 Oct 2023 06:41:18 GMT

Hello @aironpeletero.

Welcome to the community.

I am sorry to hear you have not yet received your SIM.

Is your number still working with your current provider?

Please give our customer care team a call who can chase your order further.

Katie

Re: I didn't receive my SIM card

Merisafernandes — Sat, 27 Jan 2024 14:09:39 GMT

I did not get my SIM card

Re: I didn't receive my SIM card

Chris_B — Sat, 27 Jan 2024 14:37:16 GMT

@Merisafernandes When did you order this sim ?