https://community.ee.co.uk/t5/Orders/Took-fee/m-p/1351236#M73789 <P>Same I ordered phone they took 30 pound upfront ordered online then got email they took money and call them but the said there was problem with address and I said cancel it and I'm still waiting for my 30 pound bk</P> Thu, 25 Jan 2024 09:44:01 GMT Sarah47 2024-01-25T09:44:01Z https://community.ee.co.uk/t5/Orders/Took-fee/m-p/1351225#M73788 <P>Joined EE yesterday found a phone and Sim card cut to the end and took the upfront fee and set up direct debit. And now I can’t see anything although the money has gone from my bank</P> Thu, 25 Jan 2024 08:59:14 GMT https://community.ee.co.uk/t5/Orders/Took-fee/m-p/1351225#M73788 Pedlark 2024-01-25T08:59:14Z https://community.ee.co.uk/t5/Orders/Took-fee/m-p/1351236#M73789 <P>Same I ordered phone they took 30 pound upfront ordered online then got email they took money and call them but the said there was problem with address and I said cancel it and I'm still waiting for my 30 pound bk</P> Thu, 25 Jan 2024 09:44:01 GMT https://community.ee.co.uk/t5/Orders/Took-fee/m-p/1351236#M73789 Sarah47 2024-01-25T09:44:01Z https://community.ee.co.uk/t5/Orders/Took-fee/m-p/1351267#M73793 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4245435">@Pedlark</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>If the money has been taken, it's likely to have gone through. I recommend speaking to our <A href="https://ee.co.uk/contact-ee" target="_blank">Mobile Care team</A>, just so they can check it for you.</P> <P>Chris</P> Thu, 25 Jan 2024 11:17:42 GMT https://community.ee.co.uk/t5/Orders/Took-fee/m-p/1351267#M73793 Christopher_G 2024-01-25T11:17:42Z