topic Re: Refund how long in Orders

Refund how long

Sarah47 — Thu, 18 Jan 2024 09:35:52 GMT

I decided I did not want the mobile I ordered I cancelled it straight away on phone I applied for phone online and you took 30 pound on Google pay upfront cost now I want to know were is my refund and when I will get it as it was strange to take 30 pound of my money before you did credit check by phone please I really need my 30 pound back

Re: Refund how long

Leanne_T — Thu, 18 Jan 2024 11:54:55 GMT

Hi there @Sarah47

Thanks for coming to the community.

If the order has been cancelled the pending upfront payment will be refunded within 7-10 days and will show in your available balance with the bank.

Thanks.

Leanne.

Re: Refund how long

Sarah47 — Thu, 18 Jan 2024 20:55:09 GMT

I just want my 30 pound bk why take it so quick but take so long to refund please can you look into my refund as its pending in the bank I just want it bk in my account

Re: Refund how long

Sarah47 — Thu, 18 Jan 2024 20:56:17 GMT

I was told 5 to 7 days

Re: Refund how long

Sarah47 — Sat, 20 Jan 2024 17:12:36 GMT

No it's not a soulaton as I still have no 30 pound you should of not taken my money till it was clear I was getting the phone you say you do it as part of credit check but you never use to take the whole upfront cost you would take 2 p to check my bank was correct

Re: Refund how long

Sarah47 — Sun, 21 Jan 2024 18:09:35 GMT

Omg same happened to me now 30 lighter too I did mine on the 17th Jan how dare they take 30 pound and then told me some rubbish that my address don't match I said cancel it but still 30 pound lighter too one said 2 to 5 working days another said 7 to 10 working days they should never take that much as part of a credit check never use to

Re: Refund how long

Sarah47 — Sun, 21 Jan 2024 18:10:40 GMT

Also they tell you its pending payment

Re: Refund how long

Sarah47 — Sun, 21 Jan 2024 18:14:17 GMT

You haven't helped anyone your taking 30 pound off me aswell and it's been 5 days still no money you should not of took my 30 pound till it was completed I want my money bk

Re: Refund how long

XRaySpeX — Sun, 21 Jan 2024 18:33:24 GMT

@Sarah47 : I wasn't trying to help you. I wasn't even aware of you until now.

Re: Refund how long

Sarah47 — Sun, 21 Jan 2024 19:35:16 GMT

You did not help me

Re: Refund how long

Christopher_G — Mon, 22 Jan 2024 08:00:29 GMT

Hi @Sarah47

If you would like to discuss this further, I'd recommend speaking to our Mobile Care team. They have access to your account.

Chris

Re: Refund how long

Sarah47 — Mon, 22 Jan 2024 18:56:01 GMT

I did it's the same rubbish 7 to 10 days the bank said ee have to cancel the pending transaction

Re: Refund how long

Leanne_T — Tue, 23 Jan 2024 07:46:40 GMT

Hi @Sarah47

I have replied to the private message this morning.

Thanks.

Leanne.

Re: Refund how long

Beanieboy69 — Tue, 23 Jan 2024 13:55:58 GMT

Hi Sarah

Yeah I did the same thing 19th but the £30 as not been returned to my account

Re: Refund how long

Leanne_T — Tue, 23 Jan 2024 14:29:52 GMT

Hi @Beanieboy69

Have you placed an order and this has now been cancelled?

Leanne.

Re: Refund how long

Sarah47 — Tue, 23 Jan 2024 16:42:45 GMT

I ordered online they took the 30 pound then said to call them and then they said there was a problem with my address so I said just give me my money bk that's was the 16th of Jan still nothing I need that money bk ee has to cancel for me to get it

Re: Refund how long

Sarah47 — Tue, 23 Jan 2024 16:43:24 GMT

Mine was 16th Jan still nothing it's not on

Re: Refund how long

Sarah47 — Thu, 25 Jan 2024 09:52:32 GMT

Same thing I ordered phone they took 30 pound upfront I got email to say they took but need to call in the end I said cancel but 10 days later still 30 pound down its happening lot with ee lately

Re: Refund how long

Beanieboy69 — Thu, 25 Jan 2024 11:01:54 GMT

Hi Leanne,

This is correct just checked my bank the £30 as not been credited back to my account. I read can be 7-10 days but this is unacceptable as EE/BT are making interest on all the £30 taking from customers

Re: Refund how long

Leanne_T — Thu, 25 Jan 2024 11:17:59 GMT

Hi @Beanieboy69

If this is not showing as refunded, you can give us a call and our mobile guides will get this looked into for you.

Please see our Contact EE page for contact details.

Leanne.