topic Re: Order in Orders

Order

Shaaban91 — Sun, 21 Jan 2024 05:50:21 GMT

Hello

I have order s24 ultra 512 gry titanum .. since 18 jan..

Took upfront from my direct debit but still did not recevied any email about my order

I dont know if i am accpeted or not while upfront payment was accpeted

And 2nd issues i choose offer that was £95 was goes to £87

When i place order i got emials tells monthley payment is £95 for plan and device

Almost past many days i am waiting

Re: Order

Katie_B — Sun, 21 Jan 2024 08:33:17 GMT

Hello @Shaaban91.

Thanks for ordering with us.

Was the price £95 when you first ordered?

Have you been able to check your Spam/Junk folders?

Katie

Re: Order

Shaaban91 — Sun, 21 Jan 2024 08:58:41 GMT

Thanks katie for response

As you see at the picture offer was £87 when i got the email about order it tells £95

I agree with £87

But £95 to expinsive

Yeah i check .. there is no mail

Its been 4 days i am waiting .. i dont want waste the offer of samsung i am interst in S4 ultra

The offer in samsung will be end at 25 jan

Tek tak ..

Re: Order

Katie_B — Sun, 21 Jan 2024 09:05:31 GMT

Thanks for confirming @Shaaban91.

I would recommend getting in touch so our customer care team can confirm your order has been received/accepted.

The team will also be able to take a look at the pricing.

Katie 🙂

Re: Order

Shaaban91 — Sun, 21 Jan 2024 09:07:30 GMT

Thanks katie

Really appriciate it

Have a good day love

Re: Order

Katie_B — Sun, 21 Jan 2024 09:20:35 GMT

No problem at all @Shaaban91.

If you have any questions in the future please be sure to let us know here on the community.

Have a lovely day,

Katie 🙂

Re: Order

Shaaban91 — Tue, 23 Jan 2024 10:31:53 GMT

Hello katie

My order was cancled and i order through the phone it is good deal ..

But i dont understand why DPD send me 2 paracel number ?? Tracking number

While i just order only one phone

Can you help me with that ?? Look like i order 2 phone from ee

Re: Order

Katie_B — Tue, 23 Jan 2024 11:07:09 GMT

Hi @Shaaban91.

Have you received two of the same device?

Katie