topic Re: credit check page not working in Orders

credit check page not working

axeslayer — Tue, 18 Jul 2023 21:39:41 GMT

Trying to move from Plusnet to EE as plusnet mobile is shutting, I have added a sim only deal to my basket and filled in all details , but as soon as I click on submit all details that I enetred in the credit check section get reset to blank . I have checked every detail is correct and tried several times but it just keeps going back to blanks and I can't complete the order .

Re: credit check page not working

James_B — Wed, 19 Jul 2023 07:25:23 GMT

Hi @axeslayer,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having problems completing your order. Are you seeing the same issue this morning?

James

Re: credit check page not working

Aw56 — Tue, 24 Oct 2023 11:53:09 GMT

I have just had this problem too this morning. I can't tell if the credit check has been done, it just goes back to the same form.

Re: credit check page not working

Leanne_T — Tue, 24 Oct 2023 12:22:44 GMT

Hi @Aw56

Thanks for coming to the community.

Could you try another browser, does the same happen?

Leanne.

Re: credit check page not working

cpjbirch — Fri, 19 Jan 2024 18:42:25 GMT

I am having the same problem occur when trying to buy a sim only plan, I've tried using a different browser and its not worked.

Re: credit check page not working

Katie_B — Sat, 20 Jan 2024 11:53:27 GMT

Hi @cpjbirch.

I have replied to your private message.

Katie

Re: credit check page not working

NeonBlonde — Mon, 19 Feb 2024 20:22:42 GMT

Hi,

Did you get this resolved?

Re: credit check page not working

Aw56 — Tue, 20 Feb 2024 06:26:46 GMT

Yes I tried a different browser and it worked. May have been either Chrome or Edge