topic Re: Order placed over a week ago - no tracking or order details available in Orders

Order placed over a week ago - no tracking or order details available

Ringworthy — Thu, 18 Jan 2024 13:06:37 GMT

" Sorry, we can't show your order details right now "

Upgraded a month early, had the confirmation email but that's it

Re: Order placed over a week ago - no tracking or order details available

Chris_B — Thu, 18 Jan 2024 14:18:57 GMT

@Ringworthy I would recommend you call customer services about this as I would have thought you’ll have this by now. Your order probably didn’t go through. The email you got back is an automated response.

Re: Order placed over a week ago - no tracking or order details available

Ringworthy — Fri, 19 Jan 2024 16:49:25 GMT

That was using the app

I went through the process again today using my phones browser and the upgrade has been despatched !

Something obviously went wrong with the first attempt

Re: Order placed over a week ago - no tracking or order details available

Leanne_T — Fri, 19 Jan 2024 17:09:31 GMT

Thanks for coming back and letting us know this has now been processed @Ringworthy

Leanne 🙂