topic Re: What happens if you early upgrade and want to cancel? in Orders

What happens if you early upgrade and want to cancel?

gristoi — Thu, 18 Jan 2024 10:06:55 GMT

Hi. I am a year through my 2 year contract and have been told, as i paid extra for it, that i can early upgrade for free now that a year has passed. I understand that if i upgrade then its essentially a new contract. My question is, what happens if I dont like the new upgrade withing my 14 days of getting it. can i canel my contract completely with no charge, or is there an option to swap for a different handset?

Re: What happens if you early upgrade and want to cancel?

XRaySpeX — Thu, 18 Jan 2024 11:18:35 GMT

As long as you ordered the upgrade by phone or online you may cancel within the statutory 14-day cooling-off period & revert to as you were.

Re: What happens if you early upgrade and want to cancel?

gristoi — Thu, 18 Jan 2024 11:36:00 GMT

And what if I didn't want to revert? And just cancel?

Re: What happens if you early upgrade and want to cancel?

BrendonH — Thu, 18 Jan 2024 11:42:14 GMT

If you get a free upgrade you would be liable to pay the remainder of the original contract off as this is not a get out of jail free card.

Re: What happens if you early upgrade and want to cancel?

XRaySpeX — Thu, 18 Jan 2024 12:21:35 GMT

You're only half way thro' your current contract. You'd still need to pay that off.

Re: What happens if you early upgrade and want to cancel?

robdevil33 — Sun, 02 Jun 2024 14:48:00 GMT

Not really. I've done it with o2 mobile and canceled my upgrade within 14 days for free. Old contract has been written off by upgrade.

Re: What happens if you early upgrade and want to cancel?

bristolian — Sun, 02 Jun 2024 15:27:57 GMT

@robdevil33 wrote:

Not really. I've done it with o2 mobile

That maybe how you experienced O2, it's certainly not how EE do so.

A 14days statutory "change of mind" cancellation puts you back in the position you were prior to the sale. In this case, part-way through your minimum term.

Re: What happens if you early upgrade and want to cancel?

robdevil33 — Thu, 04 Jul 2024 19:53:15 GMT

Well. I've had BT broadband approx 12 months left. I've upgraded to EE and got final bill from BT refund of £22 for half of the month. I decided to switch over to Vodafone as it was cheaper than EE or BT. Switch requested during cooling off period was successful and now I'm with Vodafone.same speed but £16 cheaper.

PS cancelling upgrade too EE won't roll back to BT as account with BT is closed and final bill received.