topic Re: Waiting on order in Orders

Waiting on order

DanNicGuy — Wed, 17 Jan 2024 15:03:06 GMT

I placed an order on Sunday evening and received my order confirmation, however I'm still waiting for it to be shipped. I am email a day but nothing else, I received a direct debit mandate on Monday then received a flex payment mandate yesterday. Just confused as to what Is happening with it

Re: Waiting on order

SD1008 — Wed, 17 Jan 2024 15:14:15 GMT

Same problem did my order in store, Sat 13th.

Absolute nightmare trying to speak to anyone and get no answers from csc this alone took over an hour to speak to someone, just said go back to the store, now I'm told the phone I picked has a 7 day wait if iPhone even longer but no-one even mentioned it.

Customer service empathy is zero , this is what happens when they get to big . Just take the money.

Re: Waiting on order

Leanne_T — Wed, 17 Jan 2024 16:31:13 GMT

Hi @DanNicGuy @SD1008

Thanks for coming to the community.

Which model memory size and colour phone did you order?

Speak soon 🙂

Leanne.

Re: Waiting on order

DanNicGuy — Wed, 17 Jan 2024 16:48:42 GMT

I've ordered a pixel 7a in blue and the storage is 128gb.

Need it fairly quickly and the website said it would be sent within 1 day when I ordered it

Re: Waiting on order

Leanne_T — Wed, 17 Jan 2024 16:55:15 GMT

Thanks @DanNicGuy

I would suggest giving us a call on 0800 956 6000 and the team will check the order and provide an update 🙂

Leanne.

Re: Waiting on order

SD1008 — Wed, 17 Jan 2024 17:20:16 GMT

I upgraded to Google pixel 8 Pro bay

Re: Waiting on order

SD1008 — Wed, 17 Jan 2024 17:21:09 GMT

Storage 256

Re: Waiting on order

Leanne_T — Wed, 17 Jan 2024 17:23:19 GMT

Thanks @SD1008

Have you contacted the store?

Has your plan changed in your EE app?

Leanne.