topic Re: Re: Phone upgrade documents in Orders

Re: Phone upgrade documents

Niggle — Mon, 15 Jan 2024 12:09:08 GMT

Same here, must have had ar least 8 text, but cant find them anywhere and mean anywhere on My EE

Leanne_T — Mon, 15 Jan 2024 12:28:34 GMT

Thanks for coming here.

Has your new plan started?

Leanne.

Niggle — Mon, 15 Jan 2024 12:29:27 GMT

Yes

Leanne_T — Mon, 15 Jan 2024 12:33:03 GMT

Have you logged into your EE account online not the app and selected Plans and Subscriptions?

Leanne.

Niggle — Mon, 15 Jan 2024 12:48:29 GMT

Both

Niggle — Mon, 15 Jan 2024 12:57:40 GMT

Logged into the app nothing showing and its the same online, there is nowhere that indicates access to any documents only latest bills

Leanne_T — Mon, 15 Jan 2024 13:45:37 GMT

Thanks for checking @Niggle

If nothing is showing, please call us on 150 and the team will get this looked into for you.

Leanne 🙂