topic Re: Order details in Orders

Order details

twelvemonkeys09 — Fri, 05 Jan 2024 18:23:12 GMT

I placed this order XXXXXXXXXX on Christmas day for a new Samsung in Bora purple to upgrade my current phone.

Online tracking seems to be broken and I've not heard anything since.

My account also seems broken too it says: There was a problem loading your updates. Error 1000

Please help 😞

[Mod Edit: Removed order number from public post]

Re: Order details

James_B — Sat, 06 Jan 2024 08:38:35 GMT

Welcome to the EE Community, @twelvemonkeys09 🙂

Which Samsung phone did you order?

James

Re: Order details

twelvemonkeys09 — Mon, 08 Jan 2024 14:06:45 GMT

Hello, it was a Galaxy S22 5G 128GB Bora Purple on

Re: Order details

Leanne_T — Mon, 08 Jan 2024 14:41:25 GMT

Hi @twelvemonkeys09

Thanks for coming back to us.

I would suggest calling us on 150 and the team will get the order looked into for you and your EE account.

Leanne 🙂

Re: Order details

twelvemonkeys09 — Mon, 08 Jan 2024 15:42:02 GMT

I will ring tomorrow 😞 it would be better for me to work over chat or email. I struggle on the phone.

Re: Order details

Leanne_T — Mon, 08 Jan 2024 15:44:06 GMT

Hi @twelvemonkeys09

If available chat will show in your EE app within the Help section, if this is not showing you would need to call us to check the order and get an update 🙂

Leanne.