https://community.ee.co.uk/t5/Orders/Re-Welcome-to-new-EE/m-p/1344746#M73449 <P>Hi</P><P>&nbsp;</P> Sat, 06 Jan 2024 12:22:34 GMT vivienne62 2024-01-06T12:22:34Z https://community.ee.co.uk/t5/Orders/Re-Welcome-to-new-EE/m-p/1344746#M73449 <P>Hi</P><P>&nbsp;</P> Sat, 06 Jan 2024 12:22:34 GMT https://community.ee.co.uk/t5/Orders/Re-Welcome-to-new-EE/m-p/1344746#M73449 vivienne62 2024-01-06T12:22:34Z https://community.ee.co.uk/t5/Orders/Re-Welcome-to-new-EE/m-p/1344747#M73450 <P>I am&nbsp; trying to upgrade my phone ( got free upgrade) when i select the phone and at the checkout its says i have to pay the upgrade fee ( £168.00)&nbsp;</P><P>&nbsp;</P> Sat, 06 Jan 2024 12:24:11 GMT https://community.ee.co.uk/t5/Orders/Re-Welcome-to-new-EE/m-p/1344747#M73450 vivienne62 2024-01-06T12:24:11Z https://community.ee.co.uk/t5/Orders/Re-Welcome-to-new-EE/m-p/1344775#M73451 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/424732">@vivienne62</a>&nbsp;, this is perfectly normal, as phones are very expensive, so you will have to pay some of it, and then the rest will be on your monthly contract, this should be explained when you choose the phone, how much you have to pay and the rest is on a monthly basis. If you are unsure or need more advice, I would suggest you speak to customer service, but there is always an advance payment, depending how much the device costs. Hope this helps. It also depends how much you are paying per month on your contract.</P> Sat, 06 Jan 2024 14:00:13 GMT https://community.ee.co.uk/t5/Orders/Re-Welcome-to-new-EE/m-p/1344775#M73451 Schockwave 2024-01-06T14:00:13Z