https://community.ee.co.uk/t5/Orders/Unable-to-upgarde/m-p/1344063#M73413 <P>I can upgrade my current plan and phone from September 23. Upgraded via the app on 31/12/23. Shortly after received a message via text that my order had been cancelled as I was not eligible for an upgrade. I was on a 24 month contract that ended in September 23. It is also saying now on the app the upgrades will be available in the future.</P><P>I have been unsuccessful trying to speak to anyone in customer services via telephone. I understand this may be a busy time of year but I have been a customer of yours since 2017 and also have broadband with yourselves and have never experienced any problems upgraded like this previously. Very disappointing.</P> Thu, 04 Jan 2024 11:29:35 GMT amulholland 2024-01-04T11:29:35Z https://community.ee.co.uk/t5/Orders/Unable-to-upgarde/m-p/1344063#M73413 <P>I can upgrade my current plan and phone from September 23. Upgraded via the app on 31/12/23. Shortly after received a message via text that my order had been cancelled as I was not eligible for an upgrade. I was on a 24 month contract that ended in September 23. It is also saying now on the app the upgrades will be available in the future.</P><P>I have been unsuccessful trying to speak to anyone in customer services via telephone. I understand this may be a busy time of year but I have been a customer of yours since 2017 and also have broadband with yourselves and have never experienced any problems upgraded like this previously. Very disappointing.</P> Thu, 04 Jan 2024 11:29:35 GMT https://community.ee.co.uk/t5/Orders/Unable-to-upgarde/m-p/1344063#M73413 amulholland 2024-01-04T11:29:35Z https://community.ee.co.uk/t5/Orders/Unable-to-upgarde/m-p/1344141#M73417 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2178674">@amulholland</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>I'm really sorry to hear of your upgrade experience. When you check your contract dates, does it say when your current plan ends/ended?</P> <P>Chris</P> Thu, 04 Jan 2024 14:04:33 GMT https://community.ee.co.uk/t5/Orders/Unable-to-upgarde/m-p/1344141#M73417 Christopher_G 2024-01-04T14:04:33Z