topic Re: order confirmation in Orders

order confirmation

Aaron1238 — Thu, 28 Sep 2023 13:49:18 GMT

i have made an order at 12:30 today

i haven’t received a order confirmation and when trying to track my order it says that it is unavailable to get order details at the moment

how can i know that my order has gone through

Re: order confirmation

Northerner — Thu, 28 Sep 2023 13:58:51 GMT

Hi @Aaron1238

The only way to know for sure is to speak to EE CS on 150, or wait for the email.

Check your spam/junk folders.

Thanks

Re: order confirmation

Aaron1238 — Thu, 28 Sep 2023 14:00:40 GMT

how long can the email take to come through ?

Re: order confirmation

Leanne_T — Thu, 28 Sep 2023 14:53:57 GMT

Hi @Aaron1238

Once the order has been processed you will receive an email, this can take up to 24 hours.

If you would like to check the order please call us and the team will be happy to help 🙂

Leanne.

Re: order confirmation

ohwostega — Mon, 01 Jan 2024 23:20:30 GMT

I made an order, but the confirmation page after the payment went through did not load completely, money was taken out from my account, no confirmation email either. New to EE.

Re: order confirmation

Katie_B — Tue, 02 Jan 2024 07:40:50 GMT

Hi @ohwostega.

Welcome to the community.

Since your post have you received your confirmation email?

Katie

Re: order confirmation

ohwostega — Tue, 02 Jan 2024 10:44:36 GMT

I have not gotten an order refusal, but no message about my refund. How do I get a refund of 100 GBP

Re: order confirmation

Katie_B — Tue, 02 Jan 2024 10:53:58 GMT

Hi @ohwostega.

If you do not wish to proceed with your order please get in touch.

Our customer care team will then be able to process a refund for you.

Katie

Re: order confirmation

ohwostega — Tue, 02 Jan 2024 11:36:12 GMT

They emailed me that they can’t proceed with my order, so I am not the one who won’t proceed, how long does it take to get a refund? The team can process the refund.

Re: order confirmation

Katie_B — Tue, 02 Jan 2024 11:58:03 GMT

If your order has not been successful a refund will automatically be processed and will be with you within 14 days @ohwostega.

Katie

Re: order confirmation

ohwostega — Tue, 02 Jan 2024 14:49:36 GMT

Thank you Katie, wonderful service from you.

have a wonderful year.

Tega