topic Re: Sorry, we can't show your order details right now in Orders

Sorry, we can't show your order details right now

Copeyx — Mon, 18 Dec 2023 22:41:01 GMT

Hi!

I am getting a message when using my XKO code to track my phone saying sorry we can't show your order details right now

I have ordered an S23 Ultra in Black 256gb

Thankyou

Katie_B — Tue, 19 Dec 2023 09:36:21 GMT

Thanks for ordering with us.

When did you place your order?

I have checked our current stock levels and it is not showing we have this device in stock at the moment.

Katie

CherryT24 — Sat, 23 Dec 2023 17:15:25 GMT

Hi,

I have exactly the same message and all I've received from EE is the confirmation of order email.

When we placed the order, it showed as in stock - So I'm now confused as to what is going on with our order?

Thank you in advance for any advice or HOPEFULLY a resolution to this issue.

Merry Christmas!

Katie_B — Sun, 24 Dec 2023 07:21:16 GMT

Good morning @CherryT24.

Welcome to the community.

What device have you ordered?

If you could also please provide me with the colour and memory size I'd love to check our delivery guidance for you.

Katie

CherryT24 — Mon, 01 Jan 2024 20:54:40 GMT

Hey Katie,

Thank you for your reply!

It is a Samsung Galaxy S23 Ultra 5G 512GB

Phantom Black..

Katie_B — Tue, 02 Jan 2024 07:54:53 GMT

Thanks for getting back to me @CherryT24.

I would recommend giving us a call so our customer care team can look into your order further.

Katie