topic Re: on line offers in Orders

on line offers

Mo1955 — Fri, 29 Dec 2023 12:10:11 GMT

Why am I being offered this and other online offers?

I've called 150 to attempt to get this offer but these offers aren't available and can not be added to my account anyway.

apparently, My account will not allow this to happen.

Any help or guidance would be appreciated

@ee

Christopher_G — Fri, 29 Dec 2023 14:16:02 GMT

Welcome to the community.

Do you get any error messages when you try to take this deal? Have you tried on a couple of different devices/browsers?

Did our customer service team say why you couldn't get the deal?

Chris

Mo1955 — Fri, 29 Dec 2023 18:02:01 GMT

I was told that accounts wouldn’t allow any additional sims

Leanne_T — Sat, 30 Dec 2023 08:03:45 GMT

Thanks for coming back to us.

I am sorry to hear this, if you would like to get this looked into in more detail please call us again and the team will be happy to help.

Leanne.

Mo1955 — Sun, 31 Dec 2023 13:51:26 GMT

I have called 150 and have been told that the accounts department won’t allow any further additional sims on my contract

although I can’t speak to accounts nor can anybody give me a reason why this isn’t allowed

Does @ee want my custom ?

Chris_B — Sun, 31 Dec 2023 13:54:00 GMT

@Mo1955 Are you a contract customer? If you are how long have you been a EE contract customer for ?

Mo1955 — Sun, 31 Dec 2023 21:23:46 GMT

Yes I’m a contract customer

moved over from BT in April 2023

other wise I wouldn’t be receiving exclusive EE offers online

please feel free to contact me